Refund Policy

Effective date: 27 July 2026

This policy explains how cancellations and refunds work for GenAuthority subscriptions. It forms part of our Terms of Service.

Cancelling your subscription

You may cancel at any time from your account settings, or by contacting [email protected]. There is no cancellation fee and no minimum contract term.

Cancelling stops future renewals. Your paid access continues to the end of the billing period you have already paid for, after which the subscription will not renew and the account moves to the free tier.

Refunds

Except where required by applicable law, subscription fees are non-refundable. We do not provide refunds or credits for partial billing periods, for time left unused, or for downgrades made part-way through a billing period.

We will refund a payment where it was taken in error, for example a duplicate charge or a renewal taken after a cancellation was confirmed. Contact us and we will correct it.

Statutory rights

Nothing in this policy limits rights you have under the consumer law that applies to you. Where that law gives you a right to a refund or a cancellation period, that right applies regardless of the above.

How to request a refund

Email [email protected] from the address on the account, with the date and amount of the charge. We aim to respond within two business days.

Payments are processed by our payment provider, who acts as merchant of record for the sale. An approved refund is returned to the original payment method, and the time it takes to appear depends on your bank or card issuer.

Contact

GenAuthority is operated by Naveen Sharma, an individual based in India. For any question about billing, cancellations, or refunds, write to [email protected].